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Chris Bouchard

Chris is our Inbound Marketing Specialist. He spends much of his time creating and promoting content. Since day one, Chris has never missed a meal at the office.
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Recent Posts

8 Takeaways From My Recent Used Car Shopping and Purchasing Experience


It's been a while since I last experienced shopping for a vehicle. And I have to say, it's nice being in the driver's seat, seeing things from a consumer's perspective.

My wife Christine and I just bought a pre-owned 2014 Honda Pilot to replace her 2013 Honda Accord that had been totaled by a drunk driver a few weeks ago. She was stopped at a red light… Folks, wear your seatbelts!

Fortunately, she escaped any major injuries, but her car did not. Given the circumstances, we were forced to expedite the vehicle shopping/buying process. It was only 2 weeks from the day Christine’s Accord was totaled to the day we signed paperwork at the dealership for her Pilot.

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Topics: Vehicle Shopping


9 UX Fails That Are Pushing Your Vehicle Shoppers Away


It’s one thing to consistently drive traffic to your website, but it’s another thing to keep them engaged. This is where your website’s user experience (UX) is crucial.

The UX on your auto listing or dealership website should take the stress out of vehicle shopping and make it easy for consumers to find their next vehicle. If you’re finding that your website isn’t getting as much traction as you’d hoped, conversion rates are low, or overall vehicle sales are low, it may be time to reassess the UX on your website.

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Topics: Auto Portals, Dealers, Vehicle Shopping


Edmunds' Open Vehicle API Shifting Directions. Now What?


For several years, Edmunds has offered an open API that supplied high-quality automotive data with no cost associated. While Edmunds did not provide any guarantees with the service, its availability and free consumption made the API especially popular with smaller companies and startups.  In fact, we would often recommend Edmunds' Vehicle API as a cost-effective alternative for companies whose business model could not support the licensing of our vehicle data.

However, in the last few months there’s been a lot of chatter on social media that Edmunds is shifting directions. Many companies currently using or considering the Vehicle API are led to believe that Edmunds is shutting the door on their open API.

Is the Edmunds Vehicle API no longer available?

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Topics: VIN, Vehicle Valuations, Automotive Content


7 Expert Tactics for Increasing Your Dealership’s Service Revenue


“Fixed ops departments account for the bulk of dealership’s profits.” Sound familiar? How about, “A healthy and profitable fixed ops department means a healthy dealership.” You’ve heard it all before. Yet, growing your service clientele, let alone retaining your existing clientele, is easier said than done.

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Topics: Parts & Services, Automotive Technology, Dealers


6 Ways to Win Over Consumers Before They Hit the Dealer Lot


You could have the most friendly receptionists, the smoothest sales team, the most impressive showroom, and even the best F&I department in town, but none of that matters if no one is there to experience it.    

The average vehicle shopper only visits 1-2 dealerships before making a purchase. The fact of the matter is that most of the vehicle research and buying process is done online today.

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Topics: Dealers, Vehicle Shopping


7 Reasons Your Website Should Have An Intuitive Vehicle Comparison Tool


85-90% of auto shoppers conduct online research, according to a MillwardBrown study. And 64% of online vehicle shoppers compare different models as part of the process, according to a recent study commissioned by Cox Automotive. Still many auto listing and dealership websites do not offer a comparison tool, or have buried it on their website.

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Topics: Auto Portals, Automotive Data, Dealers, Vehicle Shopping


10 Sessions at Digital Dealer 22 That Will Help Improve Your Dealership's Marketing Strategy


If you haven’t purchased your tickets for Digital Dealer 22 yet, you’re running out of time. In just a few weeks, hundreds of dealers, dealer solution providers, and allied industries will be meeting down in Tampa, FL for one of the top automotive conferences of the year. Whether your hand is in dealer management, sales, marketing, F&I, or fixed ops, you will find Digital Dealer to be a great learning experience and networking event.

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Topics: Conferences


Creating the Perfect Vehicle Shopping Experience on Dealer Group Websites [Infographic]


It's no surprise that today's consumers are shopping for their next vehicle online. According to a relatively recent Millward Brown Digital study, 85 to 90 percent of auto shoppers conduct online research. That's not to say that traditional advertising is dead...

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Topics: Dealers, Vehicle Shopping


How to Engage Today's Tech-Savvy Online Vehicle Shoppers


The vast majority of consumers today shop online. There's no shortage of great websites and online tools for searching, researching, and comparing various products. Most of them work equally as well from a desktop computer or mobile device. The key factor to success for many of these websites and tools is a top-notch user interface (UI) that's intuitive and allows each consumer to create their own shopping experience.

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Topics: Auto Portals, Vehicle Shopping


Top 10 Things to Do in New Orleans During NADA100


NADA 100 is just under a month away and it’s time to start putting together an agenda. Your schedule will likely be jam-packed with meetings and workshops to attend… and miles of walking from point A to point B. However, if you can find time in your busy schedules to fit in some additional activities, there’s no shortage of fun things to do in New Orleans.

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Topics: NADA Conference