Overview
The Account Manager position is a critical role in helping grow and scale our customer facing organization. The Account Manager will be focused on ensuring our customers are satisfied and successful through the entire customer lifecycle. The Account Manager will be responsible for ongoing communication, renewals and upsells for an assigned portfolio of accounts.
We are currently open to both a Hybrid work environment for local candidates, as well as Remote, US based candidates with the right skills and experience.
Responsibilities:
- Manage a portfolio of customer accounts and build strong relationships with key individuals across those accounts
- Manage the contract renewal process for assigned accounts, ultimately leading to customer growth and retention
- Engage in proactive communications with all customers throughout the year to ensure their needs are being met as well as to help identify potential opportunities for upsell
- Work with Sales to identify upsell opportunities within assigned accounts
- Coordinate with internal departments to make sure all client deliverables are met on time and to a high standard. Examples of internal departments the Account Manager will regularly interact with are Contracts, Support, and Accounting
- Create and maintain annual account plans to highlight growth opportunities and risk, and outline key dependencies and strategies to capture those opportunities or mitigate those risks
- Use Salesforce to keep an accurate pipeline of open opportunities and to update and maintain accurate account and contact information
- Periodic customer travel or travel for trade shows may be required
- Other duties as determined by management
Required Skills & Qualifications:
- 5 years of experience in Account Management, Sales, Customer Success, or Customer Service within the automotive technology or data industry
- Ability to learn and understand a highly technical and evolving product
- Outstanding relationship building and management skills
- Passion for and focus on ensuring customer satisfaction and success
- Must be a collaborative team player capable of building trust with both customers and internal teams
- Proactively identify and solve potential problems
- Relentless and persistent in working through issues until they are resolved
- Organized and able to prioritize competing tasks and deliverables
- Ability to independently own day to day tasks with minimal oversight or supervision
- Clear and effective communication, follow up, and persuasion skills
- Attention to detail
- Experience with Salesforce
- Experience with Google Suite and Microsoft Office
- Familiarity with CRM software
- Bachelor's Degree preferred or equivalent combination of education and experience
This role offers a base salary of approximately $80-$95k/annually plus bonus potential. Compensation factors include geography, experience, education, job demands, job market, etc. Additional benefits include medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities. This job posting will stay open until the position is filled or deemed to be no longer necessary.
DataOne Software
100 Cummings Center, Suite 251C
Beverly, MA 01915
DataOne Software is a division of Dominion Enterprises
